1. Scope and available fulfilment methods

Saugat Academy may make products, digital content, subscriptions, educational or training resources, programmes, bookings, events and other services available through its website. Depending on the nature of the order, fulfilment may take place through one or more of the following methods:

• Physical delivery: dispatch through a courier, postal service or other delivery partner, where a physical item is offered.
• Digital delivery: access, download link, account activation, email, SMS or another electronic method, where a digital item or access is offered.
• Service fulfilment: delivery of a service, appointment, session, booking, event participation or other activity at the location, date or time communicated to the customer.

Not every fulfilment method applies to every order. The method relevant to a particular purchase will be stated on the product/service page, order confirmation or checkout screen.

2. Order confirmation and processing

After placing an order, the customer may receive an order acknowledgement or reference. An acknowledgement confirms that the order details have been received; it does not necessarily mean that the order has been accepted, dispatched, activated or fulfilled.

Orders may be subject to payment verification, availability checks, address validation, scheduling or other reasonable processing steps. We may contact the customer if any information is missing or needs confirmation. Processing will ordinarily begin after the required payment and order details have been verified.

3. Physical shipping and delivery

• Delivery area: delivery availability depends on the item, delivery partner and serviceable destination. Any restriction will be communicated before or during checkout where reasonably possible.
• Shipping charges: applicable shipping, handling or other delivery charges, if any, will be displayed before the order is submitted.
• Estimated timelines: an estimated dispatch or delivery period will be shown on the relevant page, at checkout or in the order communication wherever available. Estimates may vary by destination, stock availability, carrier operations, weather, public holidays and other circumstances.
• Dispatch and tracking: where tracking is supported, shipment or tracking details will be shared after dispatch. Tracking availability and update frequency are controlled partly by the delivery partner.
• Delivery address: customers are responsible for providing complete and accurate recipient details, address, PIN code and contact number. Please contact us promptly if an address correction is needed; changes may not be possible after dispatch.
• Delivery attempt: customers should ensure that someone is available to receive the shipment. Re-delivery, return-to-origin or additional delivery charges, if any, will be handled according to the carrier's rules and the terms disclosed for the order.

Delivery dates are estimates unless a specific guaranteed date is expressly confirmed in writing. We are not responsible for delays caused by events outside our reasonable control, but we will make reasonable efforts to assist with tracking and resolution.

4. Digital products and electronic delivery

Where an order includes digital content, files, learning material, account access, membership or another electronically supplied item, delivery may be made through a registered email address, customer account, website link, learning platform or other electronic channel identified for that order.

• Any expected access or delivery timeline will be communicated on the relevant page, at checkout or in the order confirmation, where applicable.
• Customers should check their inbox, spam/junk folder and the registered mobile number, and ensure their contact details are correct.
• Access may require compatible devices, software, internet connectivity or account credentials. Such requirements will be disclosed where relevant.
• Links, credentials and access instructions should be kept secure and must not be shared where the applicable product or service terms prohibit sharing.

5. Services, bookings and scheduled activities

Where an order relates to a service, appointment, consultation, class, training programme, event, registration or other scheduled activity, fulfilment details such as the date, time, location, mode of participation, joining instructions or next steps will be communicated through the contact details supplied by the customer.

Some services may require confirmation, allocation, eligibility review, scheduling or additional information before they can begin. Payment alone does not imply approval, selection, admission, qualification or guaranteed availability unless expressly stated in the relevant offer.

6. Delays, non-delivery and assistance

If an order has not arrived or digital/service access has not been received within the stated or communicated timeframe, please contact us with your Order ID or booking reference. We will review the available order, dispatch, delivery or payment information and advise the next steps.

If we are unable to fulfil an order, we may offer an alternative, a revised fulfilment date or a refund, as appropriate under the Refund & Cancellation Policy, the terms shown at purchase and applicable law.

7. Incorrect, damaged or incomplete deliveries

If a physical item appears damaged, incorrect or incomplete, please contact us promptly and, where possible, provide the order reference, a description of the issue and clear photographs of the item and packaging. Please retain the packaging and invoice until the matter is resolved. We will review the matter and communicate the available remedy, which may include replacement, return, repair or refund, depending on the item and applicable terms and law.

8. Contact details

Please include your Order ID, booking reference or registered contact details so that our team can locate the relevant record.